Entering into an Agreement

 A therapeutic agreement between the therapist and the client begins only after the therapist has explicitly accepted the request, either verbally and/or in writing. By making use of the therapist’s services, the client implicitly agrees to these terms and conditions and accepts the associated billing for services rendered.

The therapeutic process officially begins once both parties have signed and dated the treatment agreement.

The therapist reserves the right to decline a request for treatment. If this is the case, the therapist will clearly explain the reason.

 

Confidentiality, Record Keeping & Access to Records

All information shared by the client will be treated as strictly confidential, unless required by law or if the client gives written permission. As a healthcare provider, the therapist is bound by medical confidentiality.

 

The therapist is legally required to maintain a client file (WGBO). This includes personal details and session notes, which are securely stored for a period of 20 years, after which they will be destroyed.

 

Clients have the legal right to request access to their file. Requests must be submitted in writing.

 

Rates, Invoicing & Payment

Current session rates are listed on the Rates page. Any changes in fees also apply to existing clients, who will be notified at least four weeks in advance.

 

Payment is preferred via bank transfer. Invoices must be paid within 14 days of the invoice date. A 15% administrative fee may be charged for late payments. If no payment is made after a second 14-day reminder, the invoice will be handed over to a debt collection agency.

 

Cash payments are accepted immediately after the session. Card payments (PIN) are not available.

 

Cancellation Policy

• Free cancellation up to 72 hours before your appointment

• 50% fee for cancellations made within 72 hours

• Full fee for cancellations made within 48 hours, or if the client does not show up

• Arriving more than 15 minutes late without prior notice is considered a missed appointment and will be fully charged

• In exceptional cases beyond the client’s control, this policy may be reconsidered

• If the therapist needs to reschedule, notice will be given at least 24 hours in advance

Complaints Procedure

If you are dissatisfied with any part of your care, the first step is to discuss your concern directly with the therapist. Complaints may be submitted verbally or in writing via info@mensch-therapie.nl. After receiving your message, we will aim to respond and resolve the issue within four weeks.

 

If resolution is not possible together, you may file a formal complaint through one of the following:

• VBAG (Professional Association)

• Complaints Officer at Quasir

• Disputes Body Stichting Zorggeschil

The procedure can be found on the VBAG website. Mensch Therapie complies with the Dutch Wkkgz (Healthcare Quality, Complaints and Disputes Act).

Please notify the therapist before submitting a complaint to one of these bodies.

 

Liability

Dutch law applies to all services provided by the therapist. Any legal disputes will be handled by the competent court in the Netherlands.

 

General

The client agrees not to apply therapeutic interventions learned during sessions on others. Any exercises or tools are intended solely for the client's personal use and may not be taught or transferred.

 

No treatment or procedure will be carried out without the client’s consent.

 

 

Privacy Policy

At Mensch Therapie, we process your personal data as part of our services. This privacy policy outlines how we handle your data with care, transparency, and in compliance with applicable privacy laws.

 

Last updated: September 30, 2025

 

Contact Information

Your personal data is processed by:
Mensch Therapie
Hanneke Schots
Barndesteeg 8c
1012 BV Amsterdam
+31 6 29 03 29 29
info@mensch-therapie.nl
Chamber of Commerce (KvK): 71074449

 

Mensch Therapie may receive your personal information directly from you via the website, email, phone, or messaging apps. Occasionally, we may also receive data from third parties in the context of your care.

 

What Personal Data We Process

Mensch Therapie processes the following categories of personal information:

• Full name and address

• Contact details (email address and phone number)

• Date and place of birth

• Gender

• Health insurance provider and policy number

• Name of your general practitioner or other specialists

• Your therapy request

• Relevant background information

• Treatment history

• Session notes

• Communication records

Why We Process Your Data

Your personal data is used for the following purposes:

• Providing safe, effective, and personalized therapeutic care

• Administrative processing

• Improving our services

• Billing and invoicing

• Collecting payments, including third-party collection if necessary

• Meeting legal obligations

• Resolving disputes, if applicable

Legal Grounds for Data Processing

We process personal data based on the following legal grounds:

• To fulfill our therapeutic agreement (WGBO)

• To comply with legal obligations

If any processing is based on your consent, it will be explicitly requested.

 

Sharing Personal Data with Third Parties

Mensch Therapie may share your data with third parties if necessary to provide our services. This includes IT providers and secure digital systems. These third parties are only permitted to use your data for specified purposes and must comply with GDPR regulations.

 

We do not share your data for commercial or promotional purposes.

If required by law, your personal data may be shared with authorities or regulators.

 

Data Storage Outside the EU

Some tools used for communication or analytics — such as Google Analytics, LinkedIn, or Facebook — may store data outside the EU. These providers are certified under the EU-US Privacy Shield Framework and follow European data protection standards.

 

How Long We Store Your Data

Your data is stored only for as long as necessary to fulfill the purposes described above.
By law:

• Medical records are retained for 20 years

• Financial records are kept for 7 years

How We Protect Your Data

We take data protection seriously. Appropriate technical and organizational measures are in place to prevent unauthorized access, loss, or misuse of your personal information.

 

Your Rights

You have the right to:

• Request access to your personal data

• Request correction, supplementation, deletion, or restriction of your data

• Object to the processing of your data under specific personal circumstances

• Request the transfer of your data (data portability)

Requests can be submitted in writing to:

Mensch Therapie
Attn. Hanneke Schots
Barndesteeg 8c
1012 BV Amsterdam
info@mensch-therapie.nl

 

Questions or Complaints

If you have concerns about how your data is processed, please contact us directly. We’ll do our best to resolve the issue.

If we can’t reach a solution together, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Visit autoriteitpersoonsgegevens.nl for more information.

 

Changes to This Privacy Policy

This privacy policy was last updated on September 30, 2025.

Mensch Therapie may update this policy from time to time. Any new versions will be published on this website. We recommend checking it regularly to stay informed about changes.